Our Solution Management Services
# Technical Monitoring Infrastructure (MAI)
# IT Service Management, Incident, Problem, Service Request, Service Order (ITIL)
# Change Request Management (STMS) and Release Management, Normal, Urgent, General Changes
# Solution Implementation and Documentation, including Reverse Documentation Strategies
# Delivery of BPCA and TBOM infrastructures
# Test Management and different 3rd party Tooling for Testing
# Intake and Auditing of Operational Solution Manager systems (Improvements)
# Definition of the Technical Layer for Solution Management (SLD/LMDB/CMDB)
# Configuration of ISP/VAR Solution Manager Support Backbone
# Technical upgrade and update of Solution Manager systems
# Online Education and Class Room Courses for Solution Manager systems (SM001, SM100, SM255)
.....in fact everything in the Solution Manager portfolio, BUT With experience!
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